Shipping policy

Every order is packed and shipped by Roper's Clothing from our store in Helen, Georgia.

Order processing time

Orders placed before 2:00 PM Eastern Time begin processing the same business day. Orders placed after 2:00 PM Eastern begin processing the next business day.

In-stock items are picked, packed, and handed to the carrier within 1–3 business days.

Business days means Monday through Friday, excluding U.S. federal holidays.

Delivery time (transit)

Once your order leaves our store, it arrives within 4–8 business days. Transit time is counted from the day the carrier picks up your package, not from the day you place the order.

We ship to addresses within the United States only. We do not ship internationally or to freight forwarders.

Rates

Standard shipping is free on every order. There is no minimum order value and no exceptions — the shipping line at checkout will read $0.00.

All prices on this site are in U.S. dollars (USD). There are no handling fees, packaging fees, or surcharges of any kind, and no charge appears at checkout that was not disclosed before you got there.

Tracking

As soon as your order ships, we email a shipping confirmation with a tracking number from support@brencrate.com. Orders travel by USPS, UPS, or FedEx, whichever serves your address best. Please allow up to 24 hours after that email for the carrier to activate tracking.

Address changes and undeliverable packages

Please double-check your shipping address at checkout. We can correct an address only before the order leaves our store, so email support@brencrate.com as soon as you spot an error.

If a package comes back to us as undeliverable, we will contact you to arrange a reshipment at no cost to you, or refund you in full to your original payment method if you prefer. Because shipping is free, no shipping charge is ever deducted from a refund.

If your order has not arrived within 8 business days of the shipping confirmation email, contact us and we will trace it with the carrier.