Refund policy

We want you to wear what you order. If something isn't right, here is exactly how returns work at Roper's Clothing.

Return window

You may return any item within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.

How to start a return

Email support@brencrate.com with your order number and the item(s) you want to return. We reply within one business day with return instructions and the return shipping address.

Return address

Returns are accepted at our physical store location:

Roper's Clothing
8016 S Main St Ste A-1
Helen, GA 30545, United States

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases we cover the return label. We recommend a tracked shipping service; we cannot refund items lost in return transit.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

For a different size or color, the fastest route is to return the original item for a refund and place a new order. Email us if you'd like us to hold an item while your return is in transit.

Damaged or incorrect items

Inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery at support@brencrate.com with photos, and we will make it right at no cost to you.