Refund policy

We want you to wear what you order. If something is not right, here is exactly how returns work at Roper's Clothing.

Return window and conditions

You may return an item within 30 days of the delivery date. Items must be unworn and unwashed, with the original tags still attached, and returned in their original packaging.

How to start a return

Email support@brencrate.com with your order number and the items you would like to return. We reply within one business day with return instructions.

Send approved returns to:

Roper's Clothing
8016 S Main St Ste A-1
Helen, GA 30545
United States

Refund method and processing time

When your return reaches us, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days of the return being received and approved. Your bank or card issuer may need a few extra days to post the credit to your statement.

Return shipping costs and restocking fee

There is no restocking fee on any return.

If you are returning an item because you changed your mind — wrong size, wrong color, or simply not for you — you pay the return shipping. We recommend a tracked service, because we cannot refund an item that is lost on its way back to us.

If an item is defective, damaged, or not what you ordered, we pay the return shipping. You are never out of pocket for our mistake.

If something goes wrong

Your order never arrived. Contact us and we will open a trace with the carrier. If the package cannot be located, you get a replacement or a full refund, your choice, at no cost to you.

Your order arrived damaged. Email us photos of the item and the packaging as soon as you notice. We send a replacement or a full refund, and we cover the return shipping with a prepaid label.

We shipped the wrong item. Let us know and we will ship the correct item right away, with a prepaid label to send the wrong one back. If you would rather not wait, we refund you in full instead.

In all three cases the resolution is ours to pay for, and the item is always returnable. That protection applies to every item we sell, without exception.

If your refund is delayed

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@brencrate.com and we will chase it down for you.